Refund Policy

Effective October 19, 2026

Failed generations

A confirmed model rejection or failed generation returns the reserved site credits once. A request with an unknown submission status remains reserved while we check it to avoid generating or charging for the same task twice. Contact support if a render remains unresolved.

Payments and unused credits

A generation credit refund is separate from a cash refund to a card or PayPal. For duplicate payments, unused purchases or service problems, contact support@gesturesynthesizer.com with your account email and payment or render reference. We review requests against verified payment and credit usage records. Cash refunds, when approved or required, are processed through the original payment provider; settlement times depend on the provider.

Subscriptions

Cancel the optional monthly plan in Manage billing to prevent the next renewal. Cancellation does not automatically refund an already paid period. Explain any renewal or service issue when requesting a refund. Credits from verified paid cycles remain in your account unless adjusted as part of a refund or billing review.

Quality expectations

AI outputs vary. An output differing from the illustration or your expectations is not automatically a technical failure. Contact us for review if you believe the delivered service is defective. Nothing in this policy excludes mandatory consumer rights.